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Policy updated: October 2023
Respond Service and Maintain limited (RSM)
1. Interpretation
Terms and Conditions of supply of goods and services Respond Service and Maintain limited (RSM) Dated 2022
The following definitions and rules of interpretation apply in these Conditions. 1.1 Definitions:
Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Conditions: these terms and conditions.
Contract: the contract between RSM and the Customer for the supply of Goods and/or Services
in accordance with these Conditions.
Customer: the entity, person or firm who purchases the Goods and/or Services from RSM.
Delivery Location: has the meaning given in clause .
Deposit: the deposit paid by the Customer pursuant to the Contract.
Force Majeure Event: has the meaning given to it in clause .
Goods: the goods (or any part of them) set out in the Order.
Goods Specification: any specification for the Goods, including any relevant plans set out in the Order.
Order: the Customer’s order for the supply of Goods and/or Services, as set out in the Customer’s written acceptance of RSM’s quotation.
Privacy Policy: the privacy policy of RSM dated 24 September 2021.
RSM: Respond Service and Maintain Limited registered in England and Wales with company
number 12902091 whose registered office is at Lumbrook Mills, Westcroft Lane, Halifax HX3 7TY
Services: the services, to be supplied by RSM to the Customer as set out in the Service Specification.
Service Specification: the description or specification for the Services set out in the Order. Supplier Materials: has the meaning given in clause 8.1(h).
Third Party Warranty: a warranty relating to Goods provided to the RSM by a supplier of Goods to RSM
1.2 Interpretation:
2. Basis of contract
3. Goods
4. Delivery of Goods
the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer’s failure to provide RSM with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
5. Quality of Goods
RSM shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
6. Title and risk
(a) store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as RSM’s property;
7. Supply of Services
8. Customer’s obligations
8.1 The Customer shall:
8.2 If RSM’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
9. Charges and payment
(a) increase the price of the Goods and/or Services, by giving notice to the Customer at any time before delivery, to reflect any increase in the cost of the Goods to RSM that is due to:
(i) any factor beyond the control of RSM (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
10. Confidentiality
(a) to its employees, officers, representatives, contractors or subcontracts or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under or in connection with the Contract. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party’s confidential information comply with this clause 10; and
8
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
10.3 No party shall use any other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with the Contract.
11. Limitation of liability: THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.
12. Termination
12.1 Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if:
(a) the other party commits a material breach of its obligations under the Contract and (if such breach is remediable) fails to remedy that breach within 7 days after receipt of notice in writing to do so;
(b)
(c)
(d) the other party’s financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of the Contract is in jeopardy.
the other party takes any step or action in connection with its entering administration,
provisional liquidation or any composition or arrangement with its creditors (other than in
relation to a solvent restructuring), obtaining a moratorium, being wound up (whether
voluntarily or by order of the court, unless for the purpose of a solvent restructuring),
having a receiver appointed to any of its assets or ceasing to carry on business;
the other party suspends, or threatens to suspend, or ceases or threatens to cease to
carry on all or a substantial part of its business; or
12.2
Without affecting any other right or remedy available to it, RSM may terminate the Contract with
immediate effect by giving written notice to the Customer if the Customer fails to pay any amount
due under the Contract on the due date for payment
12.3 Without affecting any other right or remedy available to it, RSM may suspend the supply of Services or all further deliveries of Goods under the Contract or any other contract between the Customer and RSM if the Customer fails to pay any amount due under the Contract on the due date for payment, the Customer becomes subject to any of the events listed in clause to clause or RSM reasonably believes that the Customer is about to become subject to any of them.
13. Consequences of termination
13.1 On termination of the Contract:
14. Force majeure
Neither party shall be in breach of the Contract or otherwise liable for any failure or delay in the performance of its obligations if such delay or failure results from a Force Majeure Event. The time for performance of such obligations shall be extended accordingly. If the period of delay or non-performance continues for 4 weeks, either the party may terminate the Contract by giving 7 days’ written notice to the other.
15. General
The Privacy Policy shall apply and shall be incorporated into these terms and conditions.
(iii) if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
(c) This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
(d) A notice given under the Contract is valid if sent by email.
The Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.